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Terms and Conditions for WebRocket
Last Updated: November 8, 2024 Welcome to WebRocket! These Terms of Service ("Terms") govern your use of the WebRocket website at https://webrocket.au ("Website") and all services provided by WebRocket. By accessing our Website or using our services, you agree to these Terms. 1. Description of Services WebRocket provides digital marketing services including: - Social Media Management (SMM) - Search Engine Optimization (SEO) - Web Development 2. Service Agreement When you engage our services, you authorize WebRocket to manage aspects of your online presence as agreed upon in your service package. This may include creating and publishing content, managing social media accounts, implementing SEO strategies, and developing web solutions. 3. User Data and Privacy We collect and store essential business information, including email addresses and account credentials for managed platforms (with your explicit permission). All data is handled in accordance with Australian Privacy Principles and protected by industry-standard security measures. 4. Payment and Refunds 4.1. Service fees are as quoted and agreed upon in writing. 4.2. We offer a 14-day refund policy for unsatisfied customers. 4.3. Recurring payments, if applicable, will be clearly communicated before service commencement. 5. Service Delivery 5.1. We strive to deliver high-quality services but cannot guarantee specific outcomes for social media engagement, search engine rankings, or website performance. 5.2. Service delivery timeframes will be specified in your service agreement. 6. Client Responsibilities 6.1. Provide accurate and timely information required for service delivery 6.2. Maintain necessary access and permissions for managed platforms 6.3. Respond to service-related communications in a timely manner 7. Intellectual Property All content created for your business remains your property after payment, except for proprietary tools, processes, and methodologies used in service delivery. 8. Governing Law These Terms are governed by the laws of Australia. Any disputes shall be resolved in Australian courts. 9. Updates to Terms We may update these Terms periodically. Users will be notified of any significant changes via email. For questions or concerns regarding these Terms of Service, please contact us at support@webrocket.au. Thank you for choosing WebRocket!